· Harassment
Training - Customized
Anti-Harassment training program to meet the needs of our clients.
We work with the clients using their Anti-Harassment policies to
insure that training attendees understand the specific procedures
and reporting requirements of the organization. Our training
includes a discussion of all types of discrimination as protected
through Title VII of the Civil Rights Act of 1964, the Americans
with Disabilities Act, and the Age Discrimination in Employment Act.
The majority of our training session, however, focuses on sexual
harassment, as sexual discrimination is often the most misunderstood
of all of the prohibited offenses in this arena. In addition, courts
have ruled that organizations that conduct proper harassment
training have a better defense in the event of litigation than
organizations that do not.
·
Identifying &
Developing Effective Managers: “People don’t quit companies,
they quit managers”
- This 2-hour
seminar looks at ways to identify and develop effective supervisors
and managers, and how to ensure they have the specific management
skills necessary to perform to their full potential. The seminar
discusses communication, leadership, adaptability, relationships,
task management, production, development of others and personal
development and how to build these skills in your leaders.
·
The Art of Hiring Smart: How To Identify &
Retain Top Performers! - This 2-hour seminar is a must see
for business owners, managers and human resource leaders who have
responsibility for hiring, training and retaining employees in their
businesses. Current tools, techniques and regulatory issues will be
discussed that enable employers to avoid costly hiring errors and
liabilities while identifying employees who are reliable,
hard-working, honest, drug-free and who fit their jobs. The
discussion will also answer the question “now that I’ve got
‘em, how do I keep ‘em and optimize their performance?”
·
Interviewing
& Hiring Workshop For Small Business Owners and Managers
– An informative and participative 3-hour workshop for supervisors,
managers, and small business owners who want to get and keep the
best people for their companies, while avoiding the legal pitfalls
associated with hiring practices. Topics include: creating useful
job descriptions, cost effective ways to source candidates and
publicize openings, using pre-employment testing and assessments
profitably, interviewing effectively by observing, listening and
asking legal questions, and using background checks legally and
effectively. Workshop materials include an employee selection and
compliance manual that is a “must have” for every small
business.
·
Strategic
Business Planning: A Roadmap to Success
- Putting your business or organization on the path to success, and
winning buy-in from your stakeholders, starts with a strong vision
of the future. You’ve prepared business plans that establish
financial and operational goals. Now learn how strategic planning
gets your enterprise to the next level. This workshop takes a
practical approach to identifying your organization’s vision,
values and mission; analyzing your internal and external
competitiveness; setting long-term goals supported by achievable
short-term tactics; assessing your assets and resources;
establishing performance measures; and getting everyone “on the
same page.” This 3-hour workshop is intended for owners,
directors, operations and financial leaders of businesses or
organizations of all sizes.
·
Customer Service Excellence: Your Competitive
Edge! - Who's responsible for customer service in your
business? Everybody! This informative 2-hour seminar explores why
American businesses are investing more than $100 billion in customer
relations management this year alone. You’ll learn how to increase
sales, profitability and customer acceptance by defining your
customer service values and expectations, and hiring and developing
a culture of excellence among your employees. This seminar is not
just for people with customer service in their job titles, but for
business owners, managers and leaders who understand that customer
satisfaction keeps your customers coming back and buying from you
again and again!
·
Career Transition Workshop: Moving Up, Over, or
Out - No one is born knowing how to plan a career, how to
plan for the next step in a promotion or upward progression, or how
to deal with the sudden or unexpected loss of a job. This 4-hour
workshop is tailored for individuals who are planning a career move,
or those who have recently become unemployed. Human Resource leaders
and career counseling professionals will also benefit from the
material. The workshop examines effective ways to manage change;
master the job search process; create resumes for the external
search or internal promotion, references and marketing materials;
employ proven job search strategies; use technology to conduct
research; deliver a winning interview for the internal or external
audience; and successfully negotiate an offer of employment.
Workshop materials include a comprehensive workbook.
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